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FAQs

Yes, you can place an order over the phone with My Timber.

If you're having difficulty placing an order, please contact our customer service team for assistance.

My Timber accepts major credit cards, debit cards, and secure online payment methods.

Yes, you can amend your order by contacting our customer service team promptly.

You’ll receive an email confirmation with your order details once it’s successfully placed.

If your order is incorrect, please contact our customer service team for a resolution or replacement.

Yes, you can place an order over the phone with My Timber.

Please contact our customer service team for assistance with placing your order.

My Timber accepts major credit cards, debit cards, and secure online payment methods.

Yes, you can amend your order by contacting our customer service team promptly.

You’ll receive an confirmation message with your order details once it’s successfully placed.

If your order is incorrect, please contact our customer service team for a resolution or replacement.

Yes, you can return your order following our return policy. Contact customer service for details.

If your item is damaged or faulty, please contact our customer service team for a replacement or refund.

Processing a return typically takes 7-10 business days once we receive the item.

Refunds exclude delivery charges because they cover the cost of shipping the item to you, which is non-refundable.

If you need more help, please reach out to our customer service team for assistance.

If your item is damaged or faulty, contact our customer service team for a replacement or refund.

Yes, you can place an order over the phone with My Timber.

If you're having difficulty placing an order, please contact our customer service team for assistance.

My Timber accepts major credit cards, debit cards, and secure online payment methods.

Yes, you can amend your order by contacting our customer service team promptly.

You’ll receive an email confirmation with your order details once it’s successfully placed.

If your order is incorrect, please contact our customer service team for a resolution or replacement.

Yes, you can place an order over the phone with My Timber.

Please contact our customer service team for assistance with placing your order.

My Timber accepts major credit cards, debit cards, and secure online payment methods.

Yes, you can amend your order by contacting our customer service team promptly.

You’ll receive an email confirmation with your order details once it’s successfully placed.

If your order is incorrect, please contact our customer service team for a resolution or replacement.

Yes, you can place an order over the phone with My Timber.

Please contact our customer service team for assistance with placing your order.

My Timber accepts major credit cards, debit cards, and secure online payment methods.

Yes, you can amend your order by contacting our customer service team promptly.

You’ll receive an email confirmation with your order details once it’s successfully placed.

If your order is incorrect, please contact our customer service team for a resolution or replacement.

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